Terms of service

Terms of Service

Welcome to LANA WELLINGTON. Please read the following Terms of Service carefully before using our website. By accessing or using our services, you agree to the terms described below.

1. General Information

1.1 The use of this website and any purchases made through it are subject to the following Terms of Service, as well as our Privacy Policy. 1.2 This website is operated by LANA WELLINGTON. The term "we," "us," or "our" refers to LANA WELLINGTON, and the term "you" refers to the user or customer.

2. Data Protection

2.1 Data Controller: The data controller for this website is LANA WELLINGTON. We take the protection of your personal data very seriously and process it in accordance with the General Data Protection Regulation (GDPR). 2.2 Secure Data Transmission: This website uses SSL/TLS encryption to protect your personal data. You can identify a secure connection by the "https://" prefix in the address bar and the padlock icon. 2.3 Data Collected When Visiting the Website: When you visit our site without registering or providing information, we only collect the technical data necessary to display the site correctly:

  • Page visited

  • Date and time of access

  • Amount of data transferred

  • Referrer URL

  • Browser and operating system

  • IP address (possibly anonymized) The processing of this data is based on our legitimate interest in the operation and security of the site (Art. 6(1)(f) GDPR). 2.4 Use of Cookies: We use cookies to improve user experience and enable functions such as saving products in the cart. Some cookies are deleted at the end of the session, while others remain for future visits. You can manage your cookie preferences through your browser settings. 2.5 Contact Form and Communications: If you contact us via the form or by email at info@lanawellington.com, we collect the data you provide to address your request. This data is processed under legitimate interest (Art. 6(1)(f)) or for the execution of a contract (Art. 6(1)(b) GDPR). 2.6 Customer Account and Orders: The data you provide when creating an account or placing an order will be processed exclusively for that purpose. You may request the deletion of your account at any time by contacting us at info@lanawellington.com. 2.7 Newsletter: If you subscribe to our newsletter, we will use your email to send you promotions and product information. You can unsubscribe at any time using the link at the bottom of each email or by writing to info@lanawellington.com. 2.8 Marketing to Existing Customers: If you have already provided your email during a purchase, we may send you communications regarding similar products without explicit consent, based on our legitimate interest (Art. 6(1)(f) GDPR). You may object at any time.

3. Pricing and Payments

3.1 All prices indicated in our store include applicable taxes (unless otherwise stated) and are expressed in Euros (€).3.2 Payment can be made using the methods available at checkout, such as credit card, PayPal, or other methods offered by our payment gateway. 3.3 We reserve the right to change prices at any time. However, the price invoiced will be the one in effect at the time of purchase.

4. Shipping and Delivery

4.1 Orders are processed within 1 to 3 business days. Estimated delivery time may vary based on the customer's location but generally ranges between 7 and 14 business days. 4.2 LANA WELLINGTON is not responsible for delays caused by external factors such as customs, strikes, or events beyond our control. 4.3 The customer is responsible for providing a correct and complete shipping address. We are not responsible for failed deliveries due to incorrect data.

5. Right of Withdrawal and Returns

5.1 The customer has the right to withdraw from the contract within 30 days of receiving the product, without the need for justification. 5.2 To exercise the right of return, the customer must contact us in advance by email at info@lanawellington.com, providing:

  • Order number

  • Reason for return

  • Full name

  • Address

  • Product photos (in case of defect) 5.3 Important: Returns are not free. Return shipping costs are the responsibility of the customer. Returns must be sent to our central warehouse in Asia (the address will be provided via email). 5.4 The product must be returned unused, with all its accessories, clean, and in its original packaging. 5.5 Once the product is received and inspected, we will process the refund within a maximum of 7 business days. 5.6 We reserve the right to refuse returns of products that are used, damaged, or returned without valid justification.

6. Legal Warranty

6.1 All our products are covered by the legal warranty of conformity established by current legislation. 6.2 In the event of a defective product, the customer is entitled to repair, replacement, or, in some cases, a refund, provided the defect was not caused by misuse.

7. Limitation of Liability

7.1 (STORE NAME) shall not be liable for indirect, incidental, or consequential damages arising from the use of the product or the website. 7.2 We reserve the right to modify the content of the site at any time without prior notice.

8. Applicable Law and Jurisdiction

8.1 These Terms of Service are governed by the laws of the country in which LANA WELLINGTON operates. 8.2 Any dispute related to the use of this website or purchases made through it shall be resolved by the competent courts of the consumer's domicile.

9. Contact

If you have any questions about these terms, you can contact us at: 📧 info@lanawellington.com

10. Modification of Terms

10.1 LANA WELLINGTON reserves the right to modify these Terms of Service at any time and without prior notice. 10.2Modifications will take effect upon their publication on the website. Users are encouraged to review this section periodically to stay informed of possible changes.

11. Force Majeure

11.1 We will not be liable for any failure or delay in the performance of our obligations when caused by events beyond our reasonable control (Force Majeure), including but not limited to:

  • Natural disasters

  • War, terrorism, strikes, or labor disputes

  • Interruptions in public services or transport networks

  • Epidemics, pandemics, or government restrictions

12. Validity of Clauses

12.1 If any provision of these Terms of Service is declared invalid, illegal, or unenforceable, such provision shall be removed or limited to the minimum extent necessary, without affecting the validity and enforceability of the remaining provisions.

13. Acceptance of Terms

13.1 By making a purchase at LANA WELLINGTON, the customer accepts these Terms of Service in their entirety. 13.2 If you do not agree with any of these terms, please do not use our services or place orders in our store.